Key Points
- RBH (Rochdale Boroughwide Housing) ranks among the best quarter of social landlords in England regarding tenant satisfaction.
- In all 12 Tenant Satisfaction Measures, it got the highest score in the upper quartile in the latest national comparison.
- Overall, tenants from RBH received 80.5% satisfaction score compared to 74.2% national median.
- Repair service satisfaction score is 85.2% compared to 76% national median.
- 88.2% of tenants believe that their house is safe as compared to 79.3% national figure.
- In dealing with anti-social behaviour, RBH achieved a score of 74.4% compared to 67.6% of national upper quartile.
- All the above results are after the RBH summer 2026 survey when there was an improvement in all 12 measures on a year-to-year basis.
- RBH claims that they will continue with the use of tenant feedback, employees and stakeholder effort to push services.
- The above national figures were announced by the Government and the Regulator of Social Housing in early November 2026.
Rochdale (Manchester Mirror) November 10, 2026 — Rochdale Boroughwide Housing has been placed among the top 25% of landlords in England for tenant satisfaction after national figures showed it performed in the upper quartile across all 12 Tenant Satisfaction Measures.
As reported by the Rochdale Times, RBH has pledged to focus on “being the best landlord it can be” after tenants ranked the organisation among the top-performing housing providers nationally.
The result follows the publication of national tenant satisfaction figures by the Government and the Regulator of Social Housing in early November. RBH said the comparison showed that tenants had rated its performance in the top quarter of landlords on every question in its satisfaction survey.
How Does RBH Compare Nationally?
RBH recorded overall tenant satisfaction of 80.5%, which was 6.3 percentage points above the national median of 74.2% and 0.3 percentage points above the national upper-quartile threshold of 80.2%.
The organisation’s strongest individual result was for whether tenants felt their home was safe. RBH recorded 88.2% satisfaction, 3.5 percentage points above the national upper quartile of 84.7%.
| Measure | National median | National upper quartile | RBH score | RBH above upper quartile |
|---|---|---|---|---|
| Overall satisfaction | 74.2% | 80.2% | 80.5% | +0.3 percentage points |
| Repairs service | 76.0% | 82.0% | 85.2% | +3.2 percentage points |
| Time taken for repairs | 73.0% | 79.1% | 80.4% | +1.3 percentage points |
| Home well maintained | 74.3% | 80.4% | 82.9% | +2.5 percentage points |
| Home is safe | 79.3% | 84.7% | 88.2% | +3.5 percentage points |
| Listens and acts | 63.9% | 71.5% | 76.6% | +5.1 percentage points |
| Keeps tenants informed | 73.6% | 79.2% | 85.1% | +5.9 percentage points |
| Treats tenants fairly and with respect | 79.4% | 85.2% | 85.7% | +0.5 percentage points |
| Complaints handling | 37.4% | 44.5% | 48.6% | +4.1 percentage points |
| Communal areas | 69.5% | 75.4% | 77.2% | +1.8 percentage points |
| Positive contribution to neighbourhoods | 66.7% | 73.8% | 79.2% | +5.4 percentage points |
| ASB handling | 60.8% | 67.6% | 74.4% | +6.8 percentage points |
Which Services Performed Strongest?
RBH’s repairs service recorded 85.2% tenant satisfaction, compared with the national median of 76%. The landlord also scored 80.4% for the time taken to complete repairs, against a national median of 73%.
Satisfaction with home maintenance stood at 82.9%, while 85.1% of tenants said RBH kept them informed. Both results were above the corresponding national upper-quartile benchmarks.
RBH also recorded 85.7% satisfaction for treating tenants fairly and with respect, compared with a national median of 79.4%.
What Did RBH Say About the Results?
RBH said it was “really pleased” with the results and that it would continue to focus on being the best landlord it could be.
“We are really pleased with these results, and we will continue to focus on being the best landlord that we can be,” RBH said in its announcement. “We have only been able to improve by using your feedback and experience, alongside the hard work and expertise of our team and the support of our stakeholders.”
The organisation added that it was pleased tenants were telling it that it was “moving in the right direction” and said it remained determined to continue learning and improving.
How Have RBH’s Results Changed?
The national ranking follows RBH’s own Tenant Satisfaction Measures published in July 2026, which the landlord described as its best-ever performance.
At that stage, RBH said satisfaction for 11 of its 12 measures was already in the top 25% of landlords in Greater Manchester. It said it was waiting for the national comparison to establish whether it had achieved the same position across England.
Overall satisfaction had risen from 76.6% in the previous year to 80.5%. Satisfaction with repairs increased from 80.9% to 85.2%, while satisfaction with how RBH kept tenants informed rose from 79.8% to 85.1%.
RBH said 88.2% of customers were satisfied that it provided a safe home, which it described as the highest satisfaction rate for that question among any landlord in Greater Manchester.
What Are Tenant Satisfaction Measures?
Tenant Satisfaction Measures are a set of standard performance indicators introduced by the Regulator of Social Housing in England. Every social landlord in England must answer the same questions, allowing tenants’ experiences to be compared across providers.
The measures cover areas including overall satisfaction, repairs, safety, communication, complaints handling, neighbourhood management and the treatment of tenants.
RBH said it had set itself the target of reaching the top 25% of landlords, also known as the upper quartile, in the national measures.
What Happens Next for RBH?
RBH said the results reflected feedback from tenants, the work of its staff and support from stakeholders. It said it would continue to use tenant feedback to identify where services could improve.
The landlord also acknowledged that it did not “get everything right” and said that, where it made mistakes, it would put them right and learn from them.
RBH provides affordable housing across the Rochdale area and describes itself as a charitable community benefit society.
Background of the Development
Rochdale Boroughwide Housing is a social housing provider serving the Rochdale area. Its latest national result follows a sustained improvement in its Tenant Satisfaction Measures during 2025-26.
In November 2025, RBH reported that it had been in the top 25% of landlords in six of 12 measures, while performing above the national median in every category. At that time, 76.6% of customers said they were satisfied or very satisfied with its services, compared with 71.8% nationally.
The landlord’s 2025-26 annual report said all 12 of its tenant satisfaction measures had improved and that early figures placed it in the top quarter compared with housing providers across Greater Manchester.
The latest national publication confirms that RBH has now moved from strong regional performance to upper-quartile performance across all 12 national measures.
Prediction: What This Means for Tenants
For RBH tenants, the results indicate that the landlord’s services are currently performing above national benchmarks across the full range of Tenant Satisfaction Measures. Tenants may expect continued emphasis on repairs, communication, safety and neighbourhood services, as these are areas where RBH has recorded comparatively strong results.
The figures may also increase scrutiny of whether RBH can maintain its upper-quartile position in future annual comparisons. The landlord has said it intends to keep learning from feedback and improving services, while acknowledging that further work is needed where services fall short.
For prospective and existing tenants in Rochdale, the development provides an up-to-date measure of how RBH’s tenants rate its services relative to landlords across England. The results do not remove individual service concerns, but they indicate that RBH’s overall tenant-reported performance is currently among the strongest quartile of social landlords nationally.
